TERMS AND CONDITIONS

 

 

 

THE CONTRACT

 

The word ‘contract’ is an agreement that outlines and sets expectations between two or more parties. We’re trying to keep things simple and easy to understand so we’ll avoid the legal jargon as much as possible. If everybody involved understands what’s expected of them and what they should expect in return, there should be no need for any disagreement. So, please read and understand the terms set out here. If you have any questions or are unclear on anything please email pixelboomcouk@gmail and we’ll answer your queries.

 

 

AN OVERVIEW

 

We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

 

 

WHAT DO BOTH PARTIES AGREE TO DO?

 

As our customer, you have the power and ability to enter into this contract on behalf of your company or organisation. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out at the end of this contract.

 

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us.

 

 

GOING INTO DETAILS

 

 

VIDEO

 

To make a successful video we need a detailed brief from your company or organisation. Once we have a brief we’ll give you a quote based on this which is what we will stick to. The contract is based upon hours worked, which we keep meticulous track of, and can vary in terms of initial edit, then however many rounds of changes you need actioned. Generally we keep working until you are completely satisfied, however If you’re not happy with the video at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further video edits at the daily rate set out in our original estimate.

 

 

DESIGN

 

We will work with you to find examples of design that suit your production. After agreeing that design it becomes locked in terms of the look-and-feel, layout and functionality of your digital product. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily rate set out in our original estimate.

 

 

SCRIPTING

 

Our customers usually have a script or general design ready to go but if you need us to do that for you we’re happy to help, charged at our current hourly rate for copy writing or content input.

 

 

PHOTOGRAPHS AND OTHER REQUIRED MEDIA

 

You will supply us photographs or other media in a digital format. If you choose to buy stock media we can suggest vendors. Any time we spend searching for appropriate media will be charged at our current hourly rate.

 

 

CHANGES AND REVISIONS

 

A creative production can be compared to a sculpture or painting that evolves as it comes together. For this reason we work on the basis of an initial quote based on half day costs, which we are very good at estimating. You will be informed if the process is shaping up to breach your budget well in advance so we can plan accordingly. If you do want to change your mind, footage or make multiple versions, that won’t be a problem. Any new goalposts will carry their own fees and so you will be notified if we begin creeping outside of the original plan and new quotes may need to be raised. Along the way we might ask you to put requests in writing so we can keep track of changes.

 

You will be asked to sign off on our work for you when the product is completed to the original brief. If you need changes that’s fine but if it falls outside of the original brief costings will need to be evaluated

 

By paying any invoices attached to the project, you agree that the previous section of the project is complete and, in the case of the designs and the proposal, that this accurately describes what you require from your video in both design and content. Changes after either sign off will incur further charges.

 

You will have opportunities to provide feedback along the way. We tend to work collaboratively with all our clients. However, in the case that communications stop and a client falls off the face of the earth for longer than 8 weeks from any point when feedback is requested, the project will be invoiced against any existing POs, marked as dormant and archived. New quotes will need to be raised in order to pick it up again.

 

 

LEGAL STUFF

 

With regards to videos, we can’t guarantee that all devices, individual players and personal computers will perform error free and cannot be held responsible for this. We will always ensure to assist you with the testing of videos. We can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this video, even if you have advised us of the possibilities of such damages.

 

 

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

 

 

COPYRIGHTS

 

You guarantee to us that any elements of video, text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the production are either owned by yourselves, or that you have permission to use them.

 

We own all visual elements that we create for projects. Any source files, footage, assets created by us remain in our copyrights. Raw footage can be licensed for a fee, however this is decided on a case-by-case basis.

 

We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books about web design.

 

 

PAYMENTS

 

We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule. New clients pay

 

50% at the proposal sign off

 

50% on completion

 

Payments are non-refundable and we operate standard 30day term for payments unless otherwise stated on your invoice. Late payments risk incurring a charge of 8% over base-rate interest (APR) of the defaulted invoice plus an administration fee equal to one hour at our current hourly rate for each defaulted invoice in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. In the event that we resort to formal legal channels to chase an unpaid invoice, you are liable for all legal costs incurred by the process regardless of outcome.

 

 

OTHER THINGS TO NOTE

 

Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

 

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English courts. We reserve the right to amend and update our terms without directly informing you.

 

 

OUR WEBSITE

 

All content on www.pixelboom.co.uk, all pages and all subdomains remain the property of Pixelboom Ltd. and cannot be used in any context, in full or in part without our express and written permission